Cancellation Policy

Booking, Rescheduling, & Illness Policy Please read this policy carefully before booking an appointment. For all bookings and inquiries, we will adhere to a strict policy of professionalism and mutual respect. 1. Our Commitment to You We take our commitment to you very seriously and will always do our best to honor your appointment. In the rare event of a website booking issue ie double booking or user error, we will work with you to find a fair solution, which may include rescheduling your appointment. We do not refund you. You are obligated to reschedule and respectfully work with us. 2. Rescheduling Due to Illness If you are unwell: We ask that you please reschedule your appointment with at least 12 hours' notice, where possible. If MV or family is unwell: In the event of illness, all readings will be rescheduled. We will contact you as soon as possible to find a new time that works for you. We understand this can be an inconvenience and appreciate your understanding. We do not however allow cancellations due to service provider illnesses and expect that you will work with us on this. If you attempt to cancel, receive a refund or are a no show, you will not receive a fee refund. We only permit reschedules ahead of time. 3. Our Zero-Tolerance Policy for Harassment Please be advised that we have a zero-tolerance policy for harassment or bullying. Our personal time and well-being are not negotiable. We will not be pressured, bullied, or guilt-tripped into providing services outside of our established business hours, or into rescheduling personal appointments for a client's convenience. Any client who engages in this behaviour will have their appointment immediately canceled without a refund, and will be permanently blocked from future bookings. If you are anxious please ask for assistance of a blog or self help to tie you over. We find Urgent often isn't really urgent and these things can sometimes wait another day - remember, everything really does happen for a reason, when it comes to these sorts of things. Just trust the universe and the processes. Thank you for your understanding. We look forward to providing you with a positive and respectful experience. We do not allow cancellations but will allow reschedules within 24hrs for genuine reasons ie contagious illnesses. If you are unwell you can have your reading service via phone, video phone or email. Please do not come to sessions unwell as we have clients with immune system vulnerabilities.